MEMO to all iTMG clients and affiliates
We are upgrading our internal Accounts Management System.
Starting this afternoon Monday May 29, 2017, between the hours of 15:00ET/12:00PT to 19:00ET/16:00PT and is expected to last approximately 2 hours or less.
This is a scheduled maintenance window upgrading our internal Accounts Management System (AMS) that performs ongoing data service accounts, billing, domain and affiliate account processes. This upgrade will add new security capabilities, account management and payment choices, as well as provide new under-the-hood capabilities allowing iTMG to offer even more powerful hosting platform choices (to be announced).
This is an internal upgrade only and will not affect live production accounts, servers, SaaS or hosting platforms in any way. Access to accounts to review accounts, billing or make changes to domain name settings will be intermittently unavailable during this time but aservices themselves will, in no way be affected.
your iTristan Media Group team
With recent spam and fraudulent activity increasing globally it is important that account holder users be aware of activities in their offices and on their computers that can have potentially serious effect on their systems, accounts and business domain names. Account holder are responsible for their activities whether they are known behaviours (sending email) or unknown (compromised/hacked computer, sending spam) behaviour and are required to take ongoing appropriate steps to maintain and manage the health of their systems and training of their staff accordingly.
The activities in question for this incident of May 2017 passed initially due to a sending policy that did allow a higher rate of mail send thereby allowing for "semi-credible" content to pass. Enough of this email send was sufficient to damage the global reputation of secure4 and thereby the iTMG community.
This will no longer be allowed to happen again.
If an Account or Domain Name has been suspended from email it can only be reinstated when an email is from an email Administrator. If no email accounts have been given email Administrator authority or the entire Domain has had its email suspended, email resinstatement requests may come from the Account Holder. This email should be sent to:
ISSUE : secure4 mail outgoing service may be harshly filtered by Google and Google's G Suite services
RESOLVED TIME : resolved
Monitored : business hours.
For dbcEngine Franchise, Member and Business Portal Manager systems.
Monitored : business hours