Brett Johnson from ScaleUp joined us to see the future of The Distributed Digital Business, its impact on business culture, workflow, and how hiring practices may evolve. Brett's business focusses on The Entrepreneurial Operating System and how businesses use it to enhance and manage their scale and growth.
Recently, I phoned a store's customer service helpdesk, a woman picked up the phone and in a very professional and friendly manner announced the business name and who she was and asked how she could help.
It was a positive but otherwise normal start to a call to a customer service department.
What was different this time, was that I could clearly hear a baby gurgling and making predictable baby noises in the background. Clearly this woman was working with her child close by quite likely from home. She was just as professional as anyone all the same. It made no difference to me. In fact it was quite a pleasant call.
When I got to thinking about this after the fact, I realized that as a young children's store I had phoned, not only was this easy to understand that they would employ young mothers, but that this was actually a business advantage.
As a potential customer I was being immersed instantly into an environment that embrace the reality of, well, babies, but also supportive environment for mothers in an environment that works for both mothers, schedules, and the business itself by walking their own path, not just talking it up.
As a Distributed Workplace, this simple gesture made possible by the right systems and business workflow is a simple but brilliant example of how businesses can not only use distributed offices, teams, and staff, but benefit from the very flexibility, positioning, and staffing opportunities they might otherwise be ignoring.
My guest today is Brett Johnson from Scale Up to talk about The Distributed Workplace today on digBiz.
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