Customer Experience Needs to Come from Every Corner of your Business with guest (Communication Coach) Ric Phillips. Your business success is intrinsically linked to your customer's experience with your product or service. Creating a memorable and lasting customer experience should always be your team's one priority.
Customer Experience Needs to Come from Every Corner of your Business
Markers you may want to jump to:
03:00 People still need people; but have more freedom ...
06:00 Make sure your systems don't raise the customer's temperature
10:30 Are you helping or hurting, in your customer's heart?
17:30 Give the best, accurate, information but get it right and don't mislead
22:45 Grow a culture of Customer Experience excellence, unify across your ecosystem
31:00 Customer access to points of truth is deeper than ever before
34:00 Having a great system means nothing if your team and culture buy-in is a mess
38:45 Make sure you have dedicated people who advocate for customer service, experience, and culture