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    SUPPORT

    HOW CAN WE HELP YOU?

We have streamlined our support services to focus on getting your request to the right team as quickly as possible. Our Ticket-Based system is the most expeditious way to offer high-level support. Phone calls may be arranged per incident by request. Please note that some support requests may incur charges. 

SUPPORT DEPARTMENTS

POS & ECommerce Integrated

For POS & ECommerce Integrated accounts. Some inquiries may require external vendors or system support services. 

Monitored : business hours.

Submit a ticket  

 

dbcEngine Portal

For dbcEngine Franchise, Member and Business Portal Manager systems.

Monitored : business hours

Submit a ticket  

 

Hosting Service

For Hosting Services including websites, email, databases including Managed Dedicated Hosting and Advanced VPS.

Monitored : 24/7

Submit a ticket  

 

Domain Name Registration and Management

For Domain Name Registration, Renewal and Services.

Monitored : business hours

Submit a ticket  

 

Account Inquiries

Questions or help with billing, adding or changing your information and contacts in your account.

Monitored : business hours

Submit a ticket  

 

Support Notices

Network Fibre Cut to data pipe

1 week, 3 days ago
MEMO : Network speed impact and slowdown

Our primary data provider has had a major fibre optic cut up stream from our data centre. This is impacting routing of traffic to and from most data, hosting and SaaS services.

While services themselves remain fully operational users are likely to experience occasional slowdowns related to the fibre optic incident. Our data partner expects to have this restored fully within 8 hours and crew are already dispatched to the location.

UPDATED : RESOLVED

ISSUE :
 fibre optic cable cut in upstream data pipe

RESOLVED TIME : RESOLVED



TIME to Resolve : 04:33ET


-- your iTristan Media Group team


Domain Notices  

.CO Registry

0 sec ago

Oct 3, 18:26 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.



COM / NET Registry

0 sec ago

Oct 13, 20:52 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.



Nominet Registry

0 sec ago

Oct 4, 00:28 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.

For a list of affected TLD's please look the registry up in the following spreadsheet:
http://opensrs.help/chart



Nominet Registry

0 sec ago

Oct 4, 00:27 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.

For a list of affected TLD's please look the registry up in the following spreadsheet:
http://opensrs.help/chart



Verisign Registry

0 sec ago

Sep 26, 14:37 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.

This maintenance impacts ccTLDs and nTLDs operated by Verisign.

For a list of affected TLD's please look the registry up in the following spreadsheet:
http://opensrs.help/chart



Announcements

CVD number will be required for all transactions

1 month, 1 week ago

Beginning October 14th, 2017 credit card companies will be requiring all transactions to pass the CVD number when processing a transaction, otherwise the payment will be declined.

Existing accounts, if currently stored for recurring transactions will need to be updated with a CVD number if not already saved..

This update is in response to Visa’s latest standards; and it is expected that all major card providers will be requiring the same security standard upgrade, so this policy is being applied by our merchant providers in advance for all card types.

-- your iTristan Media Group team