• altattr

    SUPPORT

    HOW CAN WE HELP YOU?

We have streamlined our support services to focus on getting your request to the right team as quickly as possible. Our Ticket-Based system is the most expeditious way to offer high-level support. Phone calls may be arranged per incident by request. Please note that some support requests may incur charges. 

SUPPORT DEPARTMENTS

POS & ECommerce Integrated

For POS & ECommerce Integrated accounts. Some inquiries may require external vendors or system support services. 

Monitored : business hours.

Submit a ticket  

 

dbcEngine Portal

For dbcEngine Franchise, Member and Business Portal Manager systems.

Monitored : business hours

Submit a ticket  

 

Hosting Service

For Hosting Services including websites, email, databases including Managed Dedicated Hosting and Advanced VPS.

Monitored : 24/7

Submit a ticket  

 

Domain Name Registration and Management

For Domain Name Registration, Renewal and Services.

Monitored : business hours

Submit a ticket  

 

Account Inquiries

Questions or help with billing, adding or changing your information and contacts in your account.

Monitored : business hours

Submit a ticket  

 

Support Notices

secure4 service slowdown

1 week, 3 days ago
MEMO : secure4 service slowdown

secure4 services were experiencing heavy load resulting in significant slowdown from approximately 11:00ET

While services themselves remain fully operational users were likely to experience occasionally significant slowdowns in email and website performance. Support isolated the issue and restored service.

We continue to monitor the service.

UPDATED : RESOLVED

ISSUE :
 secure4 process load

RESOLVED TIME : 13:43ET
 


-- your iTristan Media Group team


Domain Notices  

Uniregistry Registry

0 sec ago

Dec 6, 21:55 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.

For a list of affected TLD's please look the registry up in the following spreadsheet:
http://opensrs.help/chart



Neustar Registry

0 sec ago

Dec 8, 01:51 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.

For a list of affected TLD's please look the registry up in the following spreadsheet:
http://opensrs.help/chart



.AT Registry

13 hours, 57 minutes ago

Dec 11, 07:00 UTC
Completed - The scheduled maintenance has been completed.

Dec 11, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec 5, 15:38 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.



COM / NET Registry

1 day, 18 hours ago

Dec 10, 02:00 UTC
Completed - The scheduled maintenance has been completed.

Dec 10, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec 10, 01:20 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.



Network outage OpenSRS Services

3 days, 12 hours ago

Dec 8, 08:31 UTC
Resolved - Nominet connections are back online and operational. All services are back to normal. Thank you for your patience.

Dec 8, 08:06 UTC
Monitoring - The operations team has brought all connections and services back online except for Nominet. We are still investigating the connection trouble with Nominet and will update as we make progress towards resolution.

For a list of affected TLD's please look the registry up in the following spreadsheet:
http://opensrs.help/chart

Dec 8, 07:30 UTC
Identified - Our operations team identified a brief network outage. Steps have been taken to mitigate the outage but we are still working on bringing all services back to fully online. You may notice some intermittent connectivity during this time with OpenSRS services. Registry connections will be brought back momentarily.



Announcements