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    SUPPORT

    HOW CAN WE HELP YOU?

We have streamlined our support services to focus on getting your request to the right team as quickly as possible. Our Ticket-Based system is the most expeditious way to offer high-level support. Phone calls may be arranged per incident by request. Please note that some support requests may incur charges.  

SUPPORT DEPARTMENTS

POS & ECommerce Integrated

For POS & ECommerce Integrated accounts. Some inquiries may require external vendors or system support services. 

Monitored : business hours.

Submit a ticket  

 

dbcEngine Portal

For dbcEngine Franchise, Member and Business Portal Manager systems.

Monitored : business hours

Submit a ticket  

 

Hosting Service

For Hosting Services including websites, email, databases including Managed Dedicated Hosting and Advanced VPS.

Monitored : 24/7

Submit a ticket  

 

Domain Name Registration and Management

For Domain Name Registration, Renewal and Services.

Monitored : business hours

Submit a ticket  

 

Account Inquiries

Questions or help with billing, adding or changing your information and contacts in your account.

Monitored : business hours

Submit a ticket  

 

Support Notices

secure4 service slowdown

2 months, 3 weeks ago
MEMO : secure4 service slowdown

secure4 services were experiencing heavy load resulting in significant slowdown from approximately 11:00ET

While services themselves remain fully operational users were likely to experience occasionally significant slowdowns in email and website performance. Support isolated the issue and restored service.

We continue to monitor the service.

UPDATED : RESOLVED

ISSUE :
 secure4 process load

RESOLVED TIME : 13:43ET
 


-- your iTristan Media Group team


Domain Notices  

.NAME Registry

0 sec ago

Dec 19, 22:50 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.



SE and NU Registry

0 sec ago

Feb 16, 16:24 UTC
Scheduled - During the maintenance, all domains will continue to resolve, but all other services may be unavailable.



SE and NU Registry

0 sec ago

Feb 16, 15:43 UTC
Scheduled - During the maintenance, all domains will continue to resolve, but all other services may be unavailable.



.AT Registry

0 sec ago

Feb 19, 20:55 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.

For a list of affected TLD's please look the registry up in the following spreadsheet:
http://opensrs.help/chart



Verisign Registry

0 sec ago

Jan 23, 21:23 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.

For a list of affected TLD's please look the registry up in the following spreadsheet:
http://opensrs.help/chart



Announcements

Security Update | WordPress 4.8.3 Security Release

2 months, 4 weeks ago

MEMO to all WordPress users

WordPress 4.8.3 is now available. This is a security release for all previous versions and we strongly encourage you to update your sites immediately.

As is always recommended with WordPress users and developers, there have been a number of vulnerability patches security releases since 2016. It is important that you review your WordPress regularly for these updates to ensure that your WordPress is not compromised, bringing down your business.

Feel free to reach out to us at https://itristanmedia.com/support for a complementary review of your WordPress installation.

This Release

WordPress versions 4.8.2 and earlier are affected by an issue where $wpdb->prepare() can create unexpected and unsafe queries leading to potential SQL injection (SQLi). WordPress core is not directly vulnerable to this issue, but we’ve added hardening to prevent plugins and themes from accidentally causing a vulnerability. Reported by Anthony Ferrara.

This release includes a change in behaviour for the esc_sql() function. Most developers will not be affected by this change, you can read more details in the developer note.

Thank you to the reporter of this issue for practicing responsible disclosure.

Download WordPress 4.8.3 or venture over to Dashboard → Updates and simply click “Update Now.” Sites that support automatic background updates are already beginning to update to WordPress 4.8.3.


-- Your iTristan Media Group team



CVD number will be required for all transactions

5 months, 2 weeks ago

Beginning October 14th, 2017 credit card companies will be requiring all transactions to pass the CVD number when processing a transaction, otherwise the payment will be declined.

Existing accounts, if currently stored for recurring transactions will need to be updated with a CVD number if not already saved..

This update is in response to Visa’s latest standards; and it is expected that all major card providers will be requiring the same security standard upgrade, so this policy is being applied by our merchant providers in advance for all card types.

-- your iTristan Media Group team