Consider the experience of a customer who orders online expecting a swift, hassle-free in-store pickup, only to find upon arrival that the staff cannot locate the order within their internal POS/Inventory system. This scenario is all too common and results in confusion and frustration for the customer and a scramble by the staff to resolve the mix-up.
Ever experienced the frustration of in-store staff being unable to see your online order? "Left Hand, Right Hand: When In-Store Staff Can't View Your Online Orders" dives into the causes and solutions of retail's internal communication gap.
What's the difference between strategy and planning? Many people use the two words interchangeably, but they actually have different meanings. Strategy is about making decisions that will achieve your desired outcome, while planning is about putting those strategies into action. We'll discuss the difference between strategy and planning, and why it matters for your business
Business automation is the process of automating business decisions in order to improve efficiency and accuracy. Automating these decisions can yield a number of benefits, such as improved accuracy, speed and consistency including critical ones that impact the bottom line.
Too often, teams try to take on too many difficult concepts at the same time in their projects. This can lead to confusion, team disconnect, a lack of progress. At worst it can lead to incorrect planning, failed and lost deliverables, even outright project failure.
As businesses strive to stay ahead of the competition, they are now turning to automation technologies to help them remain competitive. In 2023, it will become even more prominent as businesses leverage decision-automation, smart algorithms, AI, and machine learning to streamline processes. From customer service chatbots to automated supply chain optimization, and financial adjudication, business automation is evolving rapidly and new trends are emerging that will shape the future of business operations.
